The year 2025 marked a decisive turning point for global travel. International tourist arrivals crossed 1.1 billion in the first nine months of the year, growing 5% year-on-year and exceeding pre-pandemic levels, according to UN Tourism. Yet, the most meaningful change was not numerical — it was behavioural.Travellers were no longer simply returning to international travel; they were travelling differently, with sharper expectations, deeper planning, and a far lower tolerance for uncertainty. Across markets, one message came through consistently: clarity, predictability, and trust now matter as much as destination appeal or ticket prices. These priorities are reshaping how mobility systems must function — and they will define what successful travel experiences look like in 2026.
Clarity and Predictability: From ‘Nice to Have’ to Non-NegotiableIn 2025, travellers moved decisively from reacting to visa processes to planning around them. Applicants planned earlier, sought reliable timelines, and expected transparency at every stage of the journey. This shift signals a more informed and intentional traveller mindset, particularly in high-growth outbound markets such as India, where rising disposable incomes, digital-first planning, and greater global exposure are accelerating outbound travel volumes.As these volumes scale, uncertainty becomes increasingly costly — for travellers, service providers, and governments alike.
From an industry perspective, clarity delivers dual benefits. For travellers, it reduces anxiety and enables better planning. For governments, it improves compliance, application quality, and processing efficiency. Looking ahead to 2026, predictability will no longer be viewed as an operational enhancement, but as a core indicator of institutional trust in mobility systems.The Demand for Seamless, Stress-Free JourneysAlongside clarity, travellers in 2025 placed growing emphasis on ease and reassurance. The expectation was no longer limited to visa approval — it extended to how the process feels.
Reduced friction, guided support, and end-to-end assistance emerged as strong preferences across traveller segments. This explains the sustained rise in demand for personalised value-added services globally — from doorstep visa services and premium lounges to assisted form filling, digital document uploads, doorstep enrolment, and courier return of documents.These services are not about speed alone; they are about reducing cognitive and logistical burden, especially for first-time travellers, families, and applicants from tier II and tier III cities.Industry data shows that global travel demand remained resilient despite rising costs, reinforcing a key insight: travellers are willing to invest more when experiences feel reliable and well-supported. For 2026, mobility frameworks that actively remove friction — rather than shift it downstream — will be best positioned to handle growing volumes without compromising experience or security.The AI-Enabled Traveller: Confidence Through IntelligenceAnother defining shift of 2025 was the rapid emergence of the AI-enabled traveller, driven by the same demand for clarity and predictability that now shapes mobility expectations.
Travellers are increasingly using intelligent tools to research destinations, prepare documentation, anticipate timelines, and navigate complex visa requirements. Predictive insights and personalised guidance have fundamentally changed how applicants approach mobility — turning uncertainty into informed decision-making.From an industry standpoint, this is a powerful development. Well-designed AI systems improve data accuracy, reduce avoidable errors, and strengthen decision-making for authorities. For travellers, they offer something equally valuable: confidence.However, as we look toward 2026, the conversation must evolve from adoption to responsibility. AI in mobility must be transparent, privacy-conscious, and explainable. Trust in digital systems is not built by automation alone; it is built through governance, accountability, and human oversight. The most successful applications of AI will be those that enhance judgement, not replace it.Mobility Systems and the Bigger PictureThe travel and tourism sector is projected to support 91 million additional jobs globally by 2035, according to the World Travel & Tourism Council. This scale of growth underscores why mobility cannot be viewed in isolation.Visa systems, border management, aviation, tourism, and technology are deeply interconnected — and weaknesses in one area quickly impact the whole. For policymakers, this means designing systems that are resilient, interoperable, and traveller-aware. For service providers, it means aligning operational excellence with empathy. And for technology partners, it means building solutions that respect both security imperatives and human experience.What This Means for 2026
If 2025 was the year travellers reclaimed mobility, 2026 will be the year they demand better systems. They will expect clarity by default, support by design, and intelligence that works in their favour.Mobility frameworks that deliver these outcomes will not only handle higher volumes more effectively — they will earn long-term trust.Free movement has always been about more than crossing borders. It is about enabling opportunity, connection, and economic growth in a way that is secure, fair, and humane. As a trusted partner to governments worldwide, VFS Global remains committed to advancing solutions that strengthen this balance, embedding clarity, predictability, and empathy into every interaction.Because when trust is built into the system, mobility doesn’t just scale — it endures.(By Yummi Talwar: Chief Operating Officer – South Asia, VFS Global)
