U.S.-based First Citizens BancShares expands India GCC

First Citizens India, a subsidiary of First Citizens BancShares, Inc., one of the top 20 banks in the United States with more than $200 billion in assets, on Monday said it expanded its India operations by opening a new office in Bengaluru.

First Citizens’ investment in its new facility recognised India’s role as a strategic destination for the bank, the bank said. First Citizens also said expansion reinforced India’s role as a premier hub for Global Capability Centres (GCCs) delivering enterprise-wide solutions. With expanded capacity and a collaborative design, the new workplace supports core areas including technology, enterprise operations, finance, cybersecurity, risk management, and credit administration.

Jeff Ward, Chief Strategy Officer, First Citizens Bank, who was on a visit to the city said, “Our decision to expand our footprint in the established hub of Bengaluru allows us to strategically leverage the country’s vast talent pool and directly support the long-term commitment to our enterprise vision.”

Satya Prakash Ranjan, Country Head & Head of Technology, First Citizens India said, as the bank continued to modernise and scale its technology platforms, the India facility and team here gave it required flexibility and environment needed to deliver enterprise-grade solutions across a variety of functions.

First Citizens India would also be hiring additional people to support the expansion activities in India. “We are hiring and welcoming colleagues to help us deliver business solutions based on the bank’s shared values of client-first service, a commitment to excellence, empathy, respect for differences, and forward-looking abilities.”