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More than a million current account switches in year as bank apps attract savers


More than a million current account switches have been made over the past year as consumers were drawn to slicker banking apps and better interest rates, new figures show.

Recent months saw the busiest quarter of activity, with about 265,100 taking place between July and September.

More than 111,000 took place in July alone, according to data from the Current Account Switch Service (Cass).

The service allows people to switch their current account automatically by having payments moved over to a new provider.

Some people move their money outside of Cass and so the figures provided do not include those switches.

Of those who switched accounts in the third quarter, more than two thirds said they preferred their new account, according to polling conducted by the service.

Online or mobile app banking was the top reason why consumers preferred their new accounts, at 44%.

It comes amid a drive by many high street lenders to improve and modernise their online banking, as they face staunch competition from digital banks over customer service.

Some 35% cited customer service as their reason for preferring their new accounts, while a third pointed to the interest earned.

While interests rates have been coming down this year, some big banks have been offering rewards and incentives for people to open a current account with them.

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For example, Barclays recently launched an offer which means some people could receive up to £900 if they switch both their current account and their Isa savings.

But it was Nationwide Building Society which gained the highest number of customers switching to its current accounts over the third quarter.

This was followed by Co-op Bank, Monzo, and HSBC.

John Dentry, product owner at Pay.UK – owner and operator of Cass, said: “We’re immensely proud to have facilitated over one million switches per year since our launch.

“Especially in a time where personal finances are tighter than ever, maintaining a healthy and agile banking market is crucial.”



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